 |
 |
| What is the difference between an update and an upgrade? |
| Can I install this software on a Mac computer? |
| How can I be sure my backup was created successfully? |
| Why can't I get a bill to print? |
| How many customers can I enter into the program? |
| Where do I enter services? |
| How often should I make backups of my data? |
| What is the most recent Pro update? |
| What are the major differences between GroundsKeeper Pro and GroundsKeeper Lite? |
 |
| What is the difference between an update and an upgrade? |
Updates will usually contain new features that we have added to the program. These new features can be major or minor. We listen to what you tell us the program is missing and
sometimes we will add these suggestions to the software, creating a new version, also called an update. Another possibility
for a new update would be bug fixes. If a user finds a significant bug and tells us about it we will fix the error and release a new update. Do you have a suggestion for a new feature
or a bug to report? If so, please tell us about it here.
An upgrade, on the other hand, is always a major change to the software. It will contain so many new features it's like getting a whole new program. Because of the extensive changes, we
charge for an upgrade. But you will always have the option not to upgrade if your happy with the software the way it is. For example, GroundsKeeper Pro was an upgrade from GroundsKeeper Lite.
|
 |
| Can I install this software on a Mac computer? |
|
No, the software will not work on a Mac computer. The software was designed for IBM compatible PCs.
|
|
| How can I be sure my backup was created successfully? |
|
The program will display a message saying "Backup Successful". If you receive an error message the backup was not created successfully. Also, after time,
your database will become too large to fit on a floppy and the backup process will return the error "Disk Full". If you receive this error your backup was not
created successfully and you will need to make your backup to a medium with more
available space, such as your hard drive, CDR or Zip.
|
|
| Why can't I get a bill to print? |
|
Check the From and To billing date range. If the customers selected don't owe any money for the billing range selected then the program
will not print them a bill unless the option Print Bills with Zero Balances is checked. Another possibility is that you never charged the customer for
the services that were performed. Service's need to be charged to a customer before billing. Service Charges are entered in the Enter Charges screen.
|
|
| How many customers can I enter into the program? |
|
Up to 10,000 customers may be entered into the program. Of the 10,000 customers, each customer can have unlimited job site locations. For example,
a landlord may own several buildings where you perform services. One customer with multiple job site locations. The bill will print once for the
landlord but the services performed will be broken out in the detail area of the bill by job site location.
|
|
| Where do I enter services? |
|
The regular services you perform for a customer are entered in the Customer Maintenance|Locations/Services tab. Any long
service description you want attached to the service, as well as, any scheduling of the service are also entered in this screen.
Once the services have been entered they will automatically show up in all appropriate screens throughout the program.
|
|
| How often should I make backups of my data? |
|
The program will automatically ask you to make a backup every ten(10) days. But we suggest you backup your data as often as possible. In the
event of a computer crash or your database getting corrupted, a backup is the only way to get your data back into the program without having
to manually start from scratch and reenter it all again.
|
|
| What is the most recent Pro update? |
|
We explain the latest update in detail here.
|
|
| What are the major differences between GroundsKeeper Pro and GroundsKeeper Lite? |
|
We list the major differences in detail here.
|
