Lawn Care Software by Adkad Technologies

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Call Support

Adkad Technologies customer support is above and beyond all others. We are 100% dedicated to helping you find answers to your questions, trouble shoot problems, recovering data, walking you through new tasks, and understanding how our software works.


The fastest and easiest way to get your question answered is to try one of the free resources available to you.


WHAT YOU NEED TO KNOW BEFORE YOU CALL SUPPORT

Before calling, use the chart below to help you determine what we consider your issue type and whether it's covered under your support plan.

If you're not covered by a support plan you may elect to sign up for one or you may use the pay-per-incident or data recovery services.

Tell me how I can get free live Technical Support!

Call us and ask your question. A live specialist will listen and either give you an answer right-away or let you know what you need to do next so that we may assist you best.

Support Issue Gold Silver Bronze Pay-Per
Incident
Software Installation Errors - cannot install software * * *
Registration Errors not covered in the software troubleshooter & online knowledgebase * * $30 Minimum
$90 Per Hour
Software Operational Questions * $30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
Run-time and Software Errors * $30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
All software issues and errors related to computer crashes & viruses - NOT including data recovery * $30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
Software Training (90 minutes) $135 $135 $135
DATA RECOVERY, repairing corrupted databases and data entry issues * $30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
Networking software & issues related to hardware, peripherals and printers $30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour
$30 Minimum
$90 Per Hour

Call our experienced support experts during our business hours for help. Depending on the nature of the call and your support plan a fee may apply. For more details see the explanations below; and, if you're still not sure, call us and we'll let you know.

Support Plans

Gold Support

Sign up for our Gold Support Plan and get one-on-one phone training* plus 1 year* of phone & email support.

Buy It Plan Details Call Support Email Support

Silver Support

Get 1 year* of phone & email support when you purchase the Silver Support Plan.

Buy It Plan Details Call Support Email Support

Bronze Support

By default, you're always covered by the Bronze Support. However, this support only covers run-time and software installation errors, as well as, just the registration errors that aren't covered under the free self-help.

Details Call Support

Phone support only - no email.

Pay-Per-Incident Support

Use Pay-Per-Incident support if you don't have or want a support plan and you need one-time support for a single issue or question.

Details Call Support (Fee is charged when you call)

Phone support only - no email.

Data Recovery

Have us help you resolve dilemmas with your data such as data recovery, corrupted data, or data entry issues.

Details Call Support (Fee is charged when you call)

Phone support only - no email.

Training

Get one-on-one training with a software specialist over the phone at a time of your choosing.

Buy It Details Call Support

Call us to make an appointment for the training. (No email training at this time.)

Support Issue Details

* Operational Questions

An operational question is defined as "how to" operate the software to accomplish a task. Some examples would be: "How do I get my logo on the invoices?", "How does the Estimator work?", or "How do I charge for a service?" If you have the Silver or Gold support plan, call us and we would be happy to walk you through how to operate our software. If you have the Bronze support plan, consider signing up for a premium plan today or use our Pay-Per-Incident support for one-time assistance.

* Error Messages

Error messages can come in many different varieties.

Run-time errors:
Run-time errors can indicate a very serious problem with your data or software and are not always able to be resolved; but rest-assured, we will leave no stone unturned when trying to help you with these errors. Run-time errors, unless caused by unsuccessful data recovery, are covered by the Silver and Gold support plans. Most run-time errors are also covered by the free Bronze support. The best way to know for sure is to call us.

Program errors:
Some error messages are by design and indicate improper use or limitations of the software. These errors are covered by the Silver and Gold plans but rarely the Bronze, unless it's a known software issue or it is determined to be a bug in the software.

Software installation errors:
Errors that stop our software from being properly installed are always covered for free unless the issue involves a network installation. Questions involving multiple computer installations or how to install the software after getting a new computer, or recovering from a virus or crash are only covered by the Silver and Gold support plans. Registration errors do not fall under this category either and are usually caused by not following the step-by-step installation instructions packaged with your software.

Data Recovery errors:
Data recovery is considered a separate issue than installation and is not covered under any plan, however, we can provide assistance at the Data Recovery rates. For more information see the Data Recovery topic below.

Registration errors: Refer to the Registration Issues topic below.

* Data Recovery

Data Recovery is not covered under any plan, including the Silver, Gold, Bronze and Pay-Per-Incident support.

If you've been making regular backups of your data through our software you should never need the Data Recovery service. You would simply use the Restore feature of our software to load your data back into the program.

Otherwise, if all else fails, or you simply just want us to walk you through it, we can certainly help. We have a 99% success rate at getting your data back. We want to help! Don't sweat it, call our Technical Support line for this service.

Data Recovery rates also apply to repairing corrupted databases and researching data entry issues.

* Registration Issues

Our software products contain a Registration Error troubleshooter that operates like a question and answer to get to the root of the issue causing any Registration Error. At the end of the troubleshooter is the solution needed to fix the error.

Plus, for additional help, the most common Registration Errors solutions are also posted in articles on our Knowledgebase. Usually these errors are caused from improper installation of the software so please read the step-by-step installation instructions carefully before installing your software product on multiple computers or a new computer. Installing the software on a network can cause registration errors; we do not support networking.

We understand Registration Errors can be frustrating, which is why we have provided so many different avenues for self-help. If the self-help doesn't solve your issue, call us. However, depending on the cause of the error and your support plan there may be a fee for the assistance. Please note that some registration errors which involve issuing a new registration number may have a small fee associated with processing and delivering the new number to you.

* See individual Plan Details for more comprehensive information

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Contact Information

Product Info

info@adkad.com
1-800-586-4683

Sales

sales@adkad.com
1-800-586-4683

Product Support

support@adkad.com
518-875-9195

Corporate Office

518-875-9276

Customer Support

support@adkad.com
518-875-9346

Technical Support

support@adkad.com
518-875-6342

Webmaster

programming@adkad.com
518-875-6468

Fax

661-749-2528