Support
Need help with any of our service business software products?
We're Here to Help!
If you need more help, have a question that isn't covered, or simply want us to walk you through a feature of our business software, not to worry.
WHAT YOU NEED TO KNOW BEFORE YOU CALL SUPPORT
Before calling, use the chart below to help you determine what we consider your issue type and whether it's covered under your support plan.
If you're not covered by a support plan you may elect to sign up for one or you may use the pay-per-incident or data recovery services.
Call us and ask your question. A live specialist will listen and either give you an answer right-away or let you know what you need to do next so that we may assist you best.
SUPPORT ISSUE | GOLD | SILVER | BRONZE | PAY-PER INCIDENT |
---|---|---|---|---|
Software Installation Errors - cannot install software * | Included | Included | Included | Included |
Registration Errors not covered in the software troubleshooter & online knowledgebase * | Included | Included | Included | $30 Minimum $90 Per Hour |
Software Operational Questions * | Included | Included | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour |
Run-time and Software Errors * | Included | Included | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour |
All software issues and errors related to computer crashes & viruses - NOT including data recovery * | Included | Included | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour |
Software Training (90 minutes) | Included | $135 | $135 | $135 |
DATA RECOVERY, repairing corrupted databases and data entry issues * | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour |
Networking software & issues related to hardware, peripherals and printers | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour | $30 Minimum $90 Per Hour |
SUPPORT PLANS
SUPPORT ISSUE DETAILS
* See individual Plan Details for more comprehensive information
Bronze Support Included with Every Purchase
Your default support coverage.
By just purchasing our products, you are automatically included in our Bronze support plan.