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GroundsKeeper Pro (39)

Articles specific to the GroundsKeeper Pro business management software product.

GroundsKeeper Lite (28)

Articles specific to the GroundsKeeper Lite business management software product.

Blizzard Buster (28)

Articles specific to the Blizzard Buster business management software product.

Backup Data (1)

General articles on backing up data that apply to all our software products.

Restoring Data (2)

General articles on restoring data that apply to all our software products.

Installation (7)

General articles on software installation that apply to all our software products.

Error Messages (20)

General articles on errors that apply to all our software products.

Software Tips (7)

General articles containing software tips that apply to all our software products.

Forms (3)

General Adkad Technologies administrative forms for current registered software users.

FAQs (4)

Frequently asked questions about our products.

Category Error Messages

ADKAD PDF

WHAT IS THE ADKAD PDF? The Adkad PDF is a virtual printer that gets added to your computers ‘Devices & Printers’ for GroundsKeeper Pro to use for print preview and emailing capabilities. The Adkad PDF virtual printer gets installed automatically when GroundsKeeper Pro is installed so it is not necessary to install it separately unless it’s been corrupted or accidentally uninstalled. ISSUE: A message pops up warning that “The document…

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UNABLE TO CONNECT TO QUICKBOOKS

ISSUE:  You continue to get the message “Unable to connect to QuickBooks.  Please ensure that QuickBooks is opened and a company has been selected – then try again” even after your sure QB is open. CAUSE: This is caused by not giving permission to the Adkad software to access your QuickBooks data when the popup to do so was initially presented by QB. SOLUTION:  To reset QB to ask again so you may grant access, simply open…

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COMPONENT ‘OCX/DLL’ OR ONE OF ITS DEPENDENCIES NOT CORRECTLY REGISTERED: A FILE IS MISSING OR INVALID

Issue: When attempting to open the software, the following message appears: ‘Component XXX or one of its dependencies not correctly registered: a file is missing or invalid’.  The error may refer to any of the following files: Resize32.ocx, Tips32.ocx, Threed32.ocx, PVScrptr.ocx, PVCalendar.ocx, PowerButton.ocx, IGScroll40.ocx, IGTabs40.ocx, PicBtn32.ocx, RichTx32.ocx or AddEmail.dll. Solution 1: Update to the Latest Version of your Product This issue is almost always fixed by updating to the latest versions. Solution…

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RUN-TIME ERROR 6 – OVERFLOW

Cause One of the grid columns in any screen of the software containing a grid control has been made invisible by grabbing the column header and resizing it down. Solution: Update to the latest version of your software product since this issue has been fixed.

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RUN-TIME ERROR 396: ORIENTATION CANNOT BE SET WITHIN A PAGE

Issue: When printing, the message “Run-time error 396: Orientation cannot be set within a page” occurs. Temporary Solution: This error is fixed by simply RESTARTING (rebooting) your computer and printer. Permanent Solution: Update to the latest version of your software product since this issue has been fixed.

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REGISTRATION ERROR #1: REGISTRATION VALIDATION ERROR

Issue: Access to some areas of the software are denied due to Registration Error #1: Registration Validation Error. Summary: You may get this message if: 1. Your computer date is incorrect. To determine if your computer date is correct just hover your pointer over the date in the Windows Status bar (see Image 1). To change the date double-click on the time display; this will popup the Windows Date/Time Properties window (see Image 2).…

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REGISTRATION ERROR #11: REGISTRATION VALIDATION ERROR

Issue: Access to some areas of the software are denied due to Registration Error #11: Registration Validation Error. Summary: The possible causes for this Registration Error are outlined here.  However, regardless of which scenario caused the problem, the solution is the same. * There are multiple computers the software is installed on and data was Restored into this one from another. * Old or Archived data was Restored from a Backup.…

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REGISTRATION ERROR #6: REGISTRATION VALIDATION ERROR

Issue:  Access to some areas of the software is denied due to Registration Error #6: Registration Validation Error. Possible Cause: REINSTALLING THE SOFTWARE OR UPDATING TO A DIFFERENT VERSION Solution: REGISTER THE SOFTWARE This error is fixed by simply entering your Permanent Registration Number into the Order/Register screen. If you misplaced or lost the email and letter that was sent with the Permanent Registration Number, it is possible to get the Permanent Registration Number reissued,…

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