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GroundsKeeper Pro (39)

Articles specific to the GroundsKeeper Pro business management software product.

GroundsKeeper Lite (28)

Articles specific to the GroundsKeeper Lite business management software product.

Blizzard Buster (28)

Articles specific to the Blizzard Buster business management software product.

Backup Data (1)

General articles on backing up data that apply to all our software products.

Restoring Data (2)

General articles on restoring data that apply to all our software products.

Installation (7)

General articles on software installation that apply to all our software products.

Error Messages (20)

General articles on errors that apply to all our software products.

Software Tips (7)

General articles containing software tips that apply to all our software products.

Forms (3)

General Adkad Technologies administrative forms for current registered software users.

FAQs (4)

Frequently asked questions about our products.

Category GroundsKeeper Lite

RUN-TIME ERROR 6 – OVERFLOW

Cause One of the grid columns in any screen of the software containing a grid control has been made invisible by grabbing the column header and resizing it down. Solution: Update to the latest version of your software product since this issue has been fixed.

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RUN-TIME ERROR 396: ORIENTATION CANNOT BE SET WITHIN A PAGE

Issue: When printing, the message “Run-time error 396: Orientation cannot be set within a page” occurs. Temporary Solution: This error is fixed by simply RESTARTING (rebooting) your computer and printer. Permanent Solution: Update to the latest version of your software product since this issue has been fixed.

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REGISTRATION ERROR #1: REGISTRATION VALIDATION ERROR

Issue: Access to some areas of the software are denied due to Registration Error #1: Registration Validation Error. Summary: You may get this message if: 1. Your computer date is incorrect. To determine if your computer date is correct just hover your pointer over the date in the Windows Status bar (see Image 1). To change the date double-click on the time display; this will popup the Windows Date/Time Properties window (see Image 2).…

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REGISTRATION ERROR #11: REGISTRATION VALIDATION ERROR

Issue: Access to some areas of the software are denied due to Registration Error #11: Registration Validation Error. Summary: The possible causes for this Registration Error are outlined here.  However, regardless of which scenario caused the problem, the solution is the same. * There are multiple computers the software is installed on and data was Restored into this one from another. * Old or Archived data was Restored from a Backup.…

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REGISTRATION ERROR #6: REGISTRATION VALIDATION ERROR

Issue:  Access to some areas of the software is denied due to Registration Error #6: Registration Validation Error. Possible Cause: REINSTALLING THE SOFTWARE OR UPDATING TO A DIFFERENT VERSION Solution: REGISTER THE SOFTWARE This error is fixed by simply entering your Permanent Registration Number into the Order/Register screen. If you misplaced or lost the email and letter that was sent with the Permanent Registration Number, it is possible to get the Permanent Registration Number reissued,…

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HOW TO MAKE A BACKUP OF YOUR DATA

What you should know: The data from the software can be lost or corrupted by turning your computer off without exiting Windows properly, having a power failure while your working on your computer, having a power surge while your computer is on; getting a virus, having a computer crash, even installing other applications can corrupt some files (this is rare, but possible). You may even inadvertently delete the file yourself.…

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RESTORING DATA FROM A BACKUP

What you should know: Before it is possible to restore data, a Backup of your data must have been created through the Database Maintenance screen of the software. No other types of data files created by any other software product can be imported into the software. Why Restore data from a Backup? * To view archived data from past years. * To recover from a data loss. * To load…

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GETTING UP & RUNNING – INSTALLING ON A NEW OR ADDITIONAL COMPUTER OR RECOVERING FROM A VIRUS OR CRASH

Issue: Getting back up and running.  The software needs to be installed on a New or Additional Computer.  Or, the software needs to be reinstalled on the same machine to Recover from a Virus or Crash. IMPORTANT: If your reinstalling on the same computer, make sure you have a Backup of your data before reinstalling or you will loose your data. If you don’t have a backup, as a last resort,…

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INVOICES / BILLS ARE MISSING INFORMATION

Issue: The invoices/bills are missing customer information such as services, payments, amount overdue, or previous balances. Solution 1: If you’re using a color printer, replace any ink or toner cartridges that may be empty.  Run a diagnostic to check your printer heads through your printers utilities in CONTROL PANEL|PRINTERS|PROPERTIES to make sure they are not malfunctioning. Solution 2: Try printing a STATEMENT-TYPE invoice rather than an INVOICE-TYPE invoice.  The INVOICE-TYPE invoice does not show Payments even if they fall…

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HOW TO GET A LOGO ON THE INVOICES / BILLS

STEP 1: CREATE THE LOGO IMAGE FILE. You will need your logo image to be a BITMAP file with the pixel dimensions of 306Wx63H. To create a sharper logo image, the size of the bitmap image can be a ratio of the required size. For example: a ratio of 2:1 would make the image dimensions 612Wx126H (see Image below). If the bitmap image does not meet the specifications for width and…

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HOW TO WORK WITH SERVICES THAT ARE PART OF A CONTRACT WITH PERIODIC PAYMENTS

Issue: A service, such as Lawn Maintenance, is performed as needed or is scheduled regularly, but the customer has a contract in which they pay on a monthly basis. How do you show on the invoice and schedules when the service is performed and charge them for the monthly contract charge correctly. Solution: You will need to add two(2) services for each customer this scenario applies to. Service 1 will…

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HOW DO I UPGRADE FROM GROUNDSKEEPER LITE OR BLIZZARD BUSTER TO GROUNDSKEEPER PRO?

So, you’ve been using GroundsKeeper Lite or Blizzard Buster and now you’re ready to upgrade to GroundsKeeper Pro. By upgrading you will get all the additional features GroundsKeeper Pro offers. Follow the instructions below to install GroundsKeeper Pro and transfer all your data from GroundsKeeper Lite or Blizzard Buster into GroundsKeeper Pro. STEP 1: IF YOU HAVE NOT ALREADY DONE SO, YOU WILL NEED TO PURCHASE THE UPGRADE After you purchase the upgrade you…

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